O
Posted 18 hours ago
Assistant Manager, Merchant Onboarding
Open FinancialAssistant Manager- Merchant Onboarding
Requirements
4-7 years back-end operations experience, 2-3 years team handling experience, Knowledge of payment gateway industry, Understanding of KYC and risk compliance, Proficiency in Excel and Word
Skills
FintechKYCComplianceFinancerisk managementPaymentsBankingRisk assessment
About the role
Responsibilities
- Handle a team responsible for merchant onboarding account activation including KYC, risk, and compliance checks
- Manage account changes based on requests from the business team or merchants
- Act as the primary point of contact for internal and external queries
- Ensure adherence to operational guidelines during account activation and query resolution
- Maintain Turn Around Time (TAT) in accordance with Service Level Agreements (SLA)
- Train new team members on processes and responsibilities
- Prepare and update process documentation as necessary
Requirements
- 4-7 years of relevant experience in back-end operations, preferably in fintech
- 2-3 years of experience in team management
- Strong knowledge of the payment gateway industry
- Deep understanding of merchant onboarding, KYC document verification, and risk undertaking
- Proficiency in Microsoft Excel and Word
- Strong interpersonal and communication skills
Preferred Qualifications
- MBA qualification
- Certification in KYC & AML domain
- Proficiency in Hindi or other regional languages
About the Company
Open is revolutionizing the way business banking operates, providing tools that impact how millions of businesses are managed.
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Get started — it's freeAssistant Manager, Merchant Onboarding
Open Financial · Bangalore