Assistant Manager/Manager, Collections

Responsibilities

• Oversee day-to-day collections activities to ensure timely follow-up and resolution of outstanding accounts
• Monitor aging reports and collection KPIs, taking proactive action on high-risk or overdue accounts
• Lead, mentor, and develop a team of Collection Officers and Analysts to improve performance and productivity
• Set performance targets and support the team in achieving monthly, quarterly, and annual KPIs
• Collaborate with internal teams such as Finance, Supply, and Customer Service to resolve billing discrepancies
• Prepare regular reports on collection performance, aging status, dispute trends, and risk areas
• Support SOP updates, workflow improvements, and automation initiatives to enhance process efficiency
• Ensure all collection activities comply with company policies and financial regulations

Requirements

• 8+ years of experience in Collections within a global business environment
• At least 2 years of experience in a leadership or people-management role
• Proven track record of improving DSO, reducing aging, and strengthening cashflow predictability
• Strong analytical mindset with high attention to detail
• Solid understanding of accounting, billing systems, payment reconciliation, and risk frameworks
• Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
• Excellent communication and stakeholder-management skills

Preferred Qualifications

• Experience in travel, fintech, e-commerce, or logistics industries
• Hands-on experience with CRM or collections platforms (e.g., High-Radius, Salesforce, D365)
• Proficiency with data-visualization tools and billing engines

About the Company

Agoda is a leading global digital travel platform. Part of Booking Holdings, we connect people to destinations and experiences worldwide through millions of hotel properties, flights, and unique travel experiences. Driven by data and technology, our diverse team of over 7,000 people works to make travel easier and more accessible for everyone.