Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and fighting animal testing
• Provide product recommendations through deep product knowledge
• Support the Shop Manager in all business areas, including staff recruitment and succession planning
• Manage shop operations including opening/closing, stock, inventory, and merchandising standards
• Oversee staff scheduling, time, and attendance to ensure payroll accuracy and wellbeing

Requirements

• 1-3 years of retail management or supervisory experience
• Strong customer service, supervisory, and sales skills
• Excellent communication, analytical, and troubleshooting skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to coach and develop staff through positive feedback
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Basic HR skills in hiring, scheduling, and performance management
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, supporting sustainable communities, and ethical business practices.