Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and handmade products
• Support the Shop Manager in all business areas and pick up manager duties as required
• Lead and motivate the team on the sales floor to meet sales goals
• Support recruitment, hiring, and staff development through coaching and feedback
• Manage shop operations including stock, inventory, merchandising, and scheduling

Requirements

• 1-3 years of managing or supervising experience in a retail environment
• Excellent listening, communication, and organizational skills
• Strong analytical, critical thinking, and troubleshooting abilities
• Proven customer service, supervisory, and sales skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Basic HR skills in hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference.