Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and handmade products
• Support the Shop Manager in all business areas and pick up manager duties as required
• Lead and motivate the team on the sales floor to meet sales goals
• Support recruitment, selection, and staff development through coaching and feedback
• Manage shop operations including stock, inventory, merchandising, and scheduling

Requirements

• 1-3 years of managing or supervising in a retail environment
• Strong customer service, supervisory, and sales skills
• Excellent communication, analytical, and troubleshooting skills
• Knowledge of skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred Qualifications

• Experience with consultation-based customer service models
• Proficiency in Microsoft Excel and Microsoft Suite
• Basic HR skills in hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, focusing on fair trade sourcing, sustainable communities, and ethical business practices.