Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and fighting animal testing
• Provide product recommendations through deep product knowledge
• Support the Shop Manager in all business areas, including recruitment, staffing, and succession planning
• Manage shop operations including opening/closing, stock, inventory, and merchandising standards
• Oversee staff scheduling, time, and attendance to ensure payroll accuracy and staff wellbeing

Requirements

• 1-3 years of managing or supervising in a retail environment
• Excellent listening, communication, and organizational skills
• Strong analytical, critical thinking, and troubleshooting abilities
• Proven customer service, supervisory, and sales skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Basic HR skills in hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference.