Assistant Manager

About the Company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities.

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and fighting animal testing
• Support the Shop Manager in all business areas, including staff motivation and problem solving
• Assist with recruitment, selection, and staff development through coaching
• Manage shop operations including opening/closing, stock, inventory, and merchandising standards
• Oversee scheduling and time attendance to ensure payroll accuracy and staff wellbeing

Requirements

• 1-3 years of managing or supervising in a retail environment
• Excellent listening, communication, and organizational skills
• Strong analytical, critical thinking, and troubleshooting abilities
• Proven customer service, supervisory, and sales skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Basic HR skills in hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages