Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and animal testing stances
• Support the Shop Manager in all business areas, acting as second-in-command
• Lead and motivate the team on the sales floor to meet performance metrics
• Manage recruitment, selection, and staff development through coaching and feedback
• Oversee operational excellence including stock, inventory, merchandising, and scheduling

Requirements

• 1-3 years of retail management or supervisory experience
• Strong customer service, supervisory, and sales skills
• Excellent communication, analytical, and troubleshooting skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Basic HR skills including hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, supporting sustainable communities, and ethical business practices.