Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and animal testing positions
• Provide informed product recommendations based on deep product knowledge
• Support the shop manager in all business areas including recruitment, training, and succession planning
• Maintain operational excellence regarding opening/closing procedures, product integrity, and health and safety
• Manage visual merchandising standards and staff scheduling to ensure optimal coverage

Requirements

• 1-3 years of management or supervisory experience in a retail environment
• Strong listening, communication, and interpersonal skills
• Analytical, critical thinking, and problem-solving abilities
• Excellent organization and time management skills
• Knowledge of and interest in skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proficiency in Microsoft Excel and the Microsoft Office suite
• Basic HR skills including hiring, scheduling, and performance management
• Fluency in French, Spanish, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing and supporting sustainable communities through initiatives like the Charity Pot Program.