Assistant Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and animal testing positions
• Provide informed product recommendations based on deep product knowledge
• Support the Shop Manager in all business areas, including recruitment, training, and succession planning
• Oversee operational excellence including opening/closing procedures, stock management, and visual merchandising
• Manage staff scheduling, time, and attendance to ensure payroll accuracy and staff wellbeing

Requirements

• 1-3 years of management or supervisory experience in a retail environment
• Excellent listening, communication, and interpersonal skills
• Strong analytical, critical thinking, and problem-solving abilities
• Proven organizational and time management skills
• Knowledge of and interest in skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proficiency in Microsoft Excel and the Microsoft Office suite
• Basic HR skills including hiring, scheduling, and performance management
• Fluency in French or Spanish

About the Company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, focusing on fair trade sourcing, sustainable communities, and ethical business practices.