Assistant Manager, Guest Experience

Responsibilities

• Lead from the floor to build, manage, and develop team members while ensuring an exceptional guest experience.
• Foster a respectful and inclusive team environment by celebrating differences and supporting a diverse workforce.
• Support the Store Manager in hiring, coaching, mentoring, and managing performance through continuous feedback.
• Drive guest connection and technical product education by providing real-time coaching to the team.
• Manage retail floor operations, including making in-the-moment decisions regarding coverage and efficiency.
• Resolve guest feedback and escalations to ensure a high-caliber experience.
• Partner with management to review business metrics and inform strategic planning.
• Maintain visual merchandising standards and oversee store opening/closing procedures.

Requirements

• 1 year of people management experience.
• 1 year of leadership experience, including managing business operations or projects.
• Legal authorization to work in the United States.
• Ability to travel to the assigned store with reliable transportation.
• Availability to work a variable schedule, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent.
• 1 year of retail or sales-specific management experience.
• 1 year of experience in recruiting, hiring, or training employees.

Benefits

• Competitive base pay and target bonus program.
• Extended health, dental, and mental health plans.
• Paid time off and savings/retirement plan matching.
• Generous employee discount.
• Access to fitness and yoga classes.
• Professional development through mentorship programs and leadership series.

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We are committed to creating an equitable, inclusive, and growth-focused environment for our people.