Assistant Manager, Guest Experience

Responsibilities

• Lead from the floor to build, manage, and develop team members while ensuring an exceptional guest experience.
• Foster a respectful and inclusive team environment by celebrating differences and supporting a sense of belonging.
• Support the Store Manager in hiring, training, and providing continuous coaching and feedback to the team.
• Drive retail floor excellence by making real-time decisions regarding coverage, operations, and guest connection.
• Resolve guest feedback and escalations to ensure every customer feels heard and valued.
• Manage operational tasks including opening/closing procedures, visual merchandising, and product recovery.
• Partner with management to review business metrics and P&L data to inform store strategy and labor planning.

Requirements

• 1 year of people management experience.
• 1 year of leadership experience, including managing business operations or processes.
• Legal authorization to work in the United States.
• Reliable transportation to the assigned store location.
• Ability to work a variable schedule, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent.
• 1 year of retail or sales-specific management experience.
• Experience in recruiting, hiring, or training employees.

Benefits

• Competitive base pay and target bonus program.
• Extended health, dental, and mental health plans.
• Paid time off and savings/retirement plan matching.
• Generous employee discount.
• Access to fitness and yoga classes.
• Professional development through mentorship programs and leadership series.

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We are committed to creating an equitable, inclusive, and growth-focused environment for our people.