Assistant Manager, Guest Experience

Responsibilities

• Lead from the floor to assess and fulfill the needs of the business, team, and guests
• Foster a respectful and inclusive team environment that celebrates differences
• Manage the store's hiring process, including recruitment, selection, and onboarding
• Provide training, coaching, and performance management to develop team members
• Address guest feedback and escalations to ensure a high-quality experience
• Monitor performance metrics and manage inventory, product levels, and shrinkage
• Implement the Store Manager's people vision and cascade it to the team

Requirements

• Legal authorization to work in Australia
• Ability to travel to the assigned store with reliable transportation
• 1 year of people management experience
• 1 year of leadership experience, including managing business operations or projects

Preferred Qualifications

• 1 year of retail or sales-specific management experience
• 1 year of experience in recruiting, hiring, or training employees
• High school diploma or equivalent

Benefits

• Competitive base pay and a team-based bonus program
• Paid time off and generous employee discounts
• Access to fitness and yoga classes
• Parenthood top-up program
• Personal and professional development programs

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.