Assistant Manager, Guest Experience

Responsibilities

• Lead from the floor to build, manage, and develop team members while fostering an inclusive environment.
• Ensure an exceptional guest experience by providing retail floor leadership and resolving guest feedback.
• Support the Store Manager in hiring, training, and implementing the store's people vision.
• Manage performance through direct feedback, coaching, mentoring, and continuous development check-ins.
• Oversee store operations including opening/closing procedures, visual merchandising, and product recovery.
• Partner with management to review business metrics and data to inform sales and hiring strategies.
• Maintain accountability for delegated aspects of the controllable budget and labor hours.

Requirements

• 1 year of people management experience.
• 1 year of leadership experience, including managing business operations or projects.
• Legal authorization to work in the United States.
• Ability to travel to the assigned store with reliable transportation.
• Availability to work a variable schedule, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent.
• 1 year of retail or sales-specific management experience.
• 1 year of experience in recruiting, hiring, or training employees.

Benefits

• Competitive base pay and target bonus program.
• Extended health, dental, and mental health plans.
• Paid time off and savings/retirement plan matching.
• Generous employee discount.
• Access to fitness and yoga classes.
• Extensive professional development and mentorship programs.

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating an equitable, inclusive, and growth-focused environment for our people.