Assistant Manager, Guest Experience

Responsibilities

• Lead the store team to deliver an exceptional guest experience and manage retail operations at the Staten Island Pop Up location.
• Foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Support the Store Manager in hiring, building, and developing a diverse team.
• Provide ongoing coaching, mentoring, and direct feedback to team members to support their growth.
• Lead from the floor to manage retail coverage, resolve guest escalations, and ensure operational efficiency.
• Maintain strategic product presentation and visual merchandising standards.
• Manage delegated aspects of the controllable budget and labor hours.

Requirements

• 1 year of people management experience.
• 1 year of leadership experience, including managing business operations or projects.
• Legal authorization to work in the United States.
• Ability to travel to the assigned store with reliable transportation.
• Availability to work a variable schedule, including mornings, evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent.
• 1 year of retail or sales-specific management experience.
• 1 year of experience in recruiting, hiring, or training employees.

Benefits

• Competitive base pay and target bonus program.
• Extended health, dental, and mental health plans.
• Paid time off and savings/retirement plan matching.
• Generous employee discount.
• Access to fitness and yoga classes.
• Extensive professional development and mentorship programs.

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating an equitable, inclusive, and growth-focused environment for our people to build a healthier, thriving future.