Assistant Manager - Fraud Deterrence

Responsibilities

• Detect and prevent suspected fraud incidents by reviewing case alerts and conducting complex investigations.
• Analyze customer account information, history, and supporting documentation to identify unusual or fraudulent activity.
• Document all decision-making facts clearly within case management tools and ensure all recommended actions are recorded.
• Identify potential fraud trends and recommend changes to detection rules to reduce losses and costs.
• Communicate findings and outcomes to appropriate stakeholders, business lines, or customers.
• Assist in the development of training content and provide informal coaching or direction to team members.
• Ensure all activities comply with governing regulations, internal policies, and AML regulatory requirements.

Requirements

• Post-secondary education or a minimum of 2 years of relevant experience in banking.
• Strong analytical skills with the ability to make logical deductions, even with limited information.
• Superior verbal, written, and electronic communication skills.
• High technological aptitude and the ability to quickly adapt to new systems and processes.
• Ability to work an overnight shift (Tuesday to Saturday, 10:00pm to 6:00am).

Preferred Qualifications

• Previous experience in Fraud or Commercial banking.
• Bilingualism in English and French (oral and written).
• Working knowledge of industry trends regarding fraud detection and prevention.
• Experience with banking systems such as Pega, PRM, Certapay, CIS, or AS400.

About the Company

Scotiabank is a leading bank in the Americas, helping customers, families, and communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, and capital markets.