Assistant Manager (Duty Manager - Front Office)

Responsibilities

• Act as the main point of contact in the hotel during shifts to ensure smooth operations
• Lead the Front Office team to maintain Mövenpick Service Standards at all times
• Drive up-selling initiatives as part of the hotel's revenue management culture
• Maintain and deliver AccorHotel's guest loyalty and recognition programs to the highest standards
• Motivate and empower team members to solve problems and create memorable guest experiences

Requirements

• Previous Front Office experience at a supervisory level
• Current GM Certificate (essential)
• Full NZ Driver's Licence
• Strong leadership capability and ability to motivate a team
• Ability to work a rotating roster over 7 days, including weekends, public holidays, and various shifts
• Immaculate personal presentation and high-level written and verbal communication skills

Benefits

• Access to Accor Academy for professional development (Earn while you Learn)
• Heartist Benefits, including discounted Food & Beverage and accommodation worldwide
• Free meals at work and an annual anniversary stay
• Diverse and inclusive work culture with an Employee Assistance Program
• Regular wage reviews and weekly pay options

About the Company

Mövenpick Hotel Auckland is a luxury destination located in the heart of Auckland’s CBD. Blending modern elegance with Swiss hospitality, the hotel features 207 stylishly appointed rooms and vibrant dining concepts, including the BODA Restaurant. As part of the Accor group, we are committed to creating memorable experiences through our passionate team of Heartists.