Assistant Manager - Customer Support

Responsibilities

• Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent service
• Develop and implement customer support strategies to improve customer satisfaction and loyalty
• Analyze customer feedback and metrics to identify areas for improvement and implement changes
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Manage customer support operations, including scheduling, workflow, and process improvements
• Develop and manage customer support budgets and forecasts
• Ensure compliance with company policies and procedures
• Identify and implement opportunities for process improvements and cost savings
• Foster a positive and inclusive team culture that values customer-centricity and collaboration
• Maintain relationships with key customers and stakeholders to ensure long-term satisfaction

Requirements

• 3-6 years of professional work experience
• Proven experience in team leadership and people management
• Experience in developing customer support strategies
• Strong ability in metric analysis and data-driven decision making
• Excellent stakeholder management skills

About the Company

Yubi stands for ubiquitous. We represent transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to expanding into global corporate markets, Yubi provides a holistic product suite designed to unleash potential. We offer a culture of freedom, opportunity, and growth.