Assistant Manager, Campaign

Responsibilities

• Meet assigned telemarketing campaign KPIs and perform analysis for continuous improvement.
• Manage campaign resources, ensuring sufficient staffing and smooth utilization of sales technology.
• Develop and execute campaign strategies in collaboration with the direct marketing team.
• Create and refine telemarketing scripts tailored to specific products and target prospects.
• Train and coach team leaders and telemarketers to enhance performance and skill sets.
• Manage partner relationships with banks and digital partners to drive strategic growth.
• Oversee quality control by maintaining high QA scores and managing recovery rates.
• Monitor campaign performance data and adjust tactics to optimize results.

Requirements

• Minimum 5 years of experience in the insurance industry, direct marketing, or a retail background.
• Minimum SPM or Diploma holder.
• Degree holder preferred.
• Proven ability to manage telemarketing teams and meet sales targets.

About the Company

Chubb is the world's largest publicly traded property and casualty insurance company. We provide a wide range of insurance products and services to individuals and businesses globally, focusing on excellence in underwriting, claims management, and customer service.