Assistant Manager (Air Export)

Responsibilities

• Manage the end-to-end shipment lifecycle for complex air export accounts, ensuring operational efficiency and high-quality service.
• Execute and coordinate shipments, including booking approvals, prealerts, governmental filings, and delivery execution.
• Maintain accurate shipment data and documentation within Navisphere, ensuring high levels of data integrity regarding INCOterms, routing, and dates.
• Provide complex quotes based on network needs and coach team members on pricing strategies.
• Build and maintain strong relationships with customers, agents, and vendors through proactive communication and timely issue resolution.
• Act as a subject matter expert and key point of contact for customer requirements and process initiatives.
• Monitor shipment trends and recommend technology or process improvements to increase efficiency and revenue.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum 3 years of relevant experience in Air Export within the Global Forwarding industry.
• Advanced proficiency in Microsoft Office Suite.
• Fluent in English, both written and verbal.

Preferred Qualifications

• Knowledge or coursework in Supply Chain, Logistics, or International Business.
• Basic understanding of Quality Management (ISO 9001).
• Extensive industry knowledge regarding regulations, international shipping, and customs procedures.
• Strong prioritization and multitasking skills in a fast-paced, deadline-driven environment.
• Proven track record of client-focused service and high attention to detail.

Benefits

• Comprehensive insurance including Group Mediclaim, Personal Accident, and Term Life insurance.
• Financial benefits such as Employee Stock Purchase Plan (ESPP) and Variable Pay.
• Paid leave including Privilege, Casual, Sick, Maternity, Paternity, and Compassionate leaves.
• Employee wellness initiatives and career development opportunities.
• Flexible work arrangements and various recognition programs.

About the Company

C.H. Robinson is one of the world’s largest logistics platforms and a Fortune 200 company. We solve complex logistics problems for companies across the globe, leveraging over 100 years of innovation and a massive multimodal transportation management system to deliver smarter solutions for our customers.