Assistant Manager

Responsibilities

• Oversee day-to-day operations of the Front Office team and coordinate with housekeeping, maintenance, and F&B departments
• Supervise and motivate team members to maintain high service standards
• Ensure smooth hotel operations in the absence of the General Manager or Front Office Manager
• Actively resolve guest complaints and challenges to ensure positive outcomes
• Maintain a visible management presence in the lobby and at the Front Desk during key times
• Assist with guest check-in and check-out processes as required
• Respond to and coordinate emergency situations
• Support the restaurant and cafe by assisting with dining orders when needed

Requirements

• Proven experience within the hotel industry
• Strong working knowledge of Opera, Microsoft Outlook, and Microsoft Office
• Valid Responsible Service of Alcohol (RSA) certificate
• First Aid training (or willingness to obtain before starting)
• Ability to work a rotating roster, including mornings, evenings, and weekends
• Excellent communication skills, both written and verbal
• Strong leadership qualities and a guest-obsessed mindset

Benefits

• Opportunities to "Work Your Way" and "Learn Your Way" within the Accor network
• Mentorship from experienced hospitality professionals
• Ability to contribute to the success and growth of a major hotel operation
• Career advancement opportunities within a global hotel group

About the Company

Accor is the world’s largest and fastest-growing hotel group, with a network of more than 5,000 properties in over 90 countries. Mercure Newcastle offers 131 guest rooms, an outdoor pool, conference facilities, and a restaurant and bar, providing a premier experience in a vibrant coastal location.