Assistant Learning & Development Manager

Responsibilities

• Implement various learning methods companywide including coaching, job-shadowing, and online training
• Design and deliver e-learning courses, workshops, and other trainings
• Evaluate individual and organizational development needs
• Maintain a keen understanding of training trends, developments, and best practices

Requirements

• Bachelor's Degree in HR, Hospitality, Education, or related field
• Minimum 3 years of Learning & Development experience, preferably in hospitality
• Strong knowledge of Training Needs Analysis (TNA), training design, facilitation, and learning evaluation
• Experience in developing training calendars, managing learning records, and monitoring training compliance
• Experience leading internship, trainee, and leadership development programs
• Familiarity with Forbes Service Standards and luxury guest experience training
• Excellent presentation, communication, coaching, and facilitation skills
• Strong stakeholder management and cross-functional collaboration skills
• Proficient in Microsoft Office and LMS
• Fluent in English, both spoken and written