Assistant IT Manager

Responsibilities

• Supervise daily IT operations and ensure timely resolution of technical issues
• Support and coordinate with the IT team in troubleshooting hardware, software, and network problems
• Assist in managing server systems, data backups, and disaster recovery plans
• Monitor hotel systems including PMS, POS, keycard access, and CCTV to ensure smooth functionality
• Enforce IT policies and ensure compliance with data security standards
• Coordinate with vendors for system upgrades, licensing, and support services
• Oversee IT inventory, asset tagging, and procurement planning
• Assist in onboarding new employees with system access and IT orientation
• Plan and execute preventive maintenance schedules for all IT equipment
• Provide technical support during hotel events, meetings, or conferences
• Train and guide junior IT team members to ensure high standards of service
• Maintain thorough documentation of IT systems, configurations, and standard operating procedures

Requirements

• 2-3 years of experience in a similar role within a luxury hotel environment
• Exceptional English communication skills
• Strong problem-solving skills with a methodical and logical approach
• High level of accuracy and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Highly responsible, reliable, and able to work cohesively as part of a team

About the Company

Th8 Palm Dubai Beach Resort, Vignette Collection by IHG, is Dubai’s most thrill-blazing resort located on Palm Jumeirah. It is a place where guests can live the infinite every day.