Assistant Head Concierge

Responsibilities

• Assist the Head Concierge in overseeing daily operations
• Provide guidance and support to the team to ensure service excellence
• Welcome guests warmly and professionally, assisting with inquiries, reservations, and transportation
• Maintain in-depth knowledge of hotel services, local attractions, restaurants, and events
• Maintain accurate records of guest requests and preferences
• Collaborate with other hotel departments to ensure a seamless guest experience
• Anticipate guest needs and handle complaints

Requirements

• At least 2 years of experience in a similar role in luxury hotels
• Fluency in Italian and English
• Proficiency in a third language
• High standards of service
• Knowledge of Microsoft Office
• Strong communication skills

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Monthly gross salary plus 13th, 14th, and TFR payments
• Welfare incentive based on quality goals
• Accommodation provided
• Bus ticket benefit
• Staff canteen access
• Access to the Discovering Belmond programme (complimentary accommodation, discounted rates for trains, cruises, and safaris)

About the Company

Splendido, A Belmond Hotel, is an emblem of Portofino’s allure and part of the LVMH Group. Belmond has been a pioneer of exceptional luxury travel since 1976, with a portfolio extending across 24 countries.