Assistant Gestionnaire Après-Vente

Responsibilities

• Receive and process customer complaints and update tracking tools
• Analyze requests against applicable warranties
• Validate coverage in coordination with the After-Sales Manager
• Draft information letters and emails for customers
• Organize on-site appointments with the After-Sales Manager
• Manage Perfect Completion Guarantee reserves until file archiving
• Issue service orders to contractors and plan interventions
• Follow up with contractors and manage substitute companies
• Handle administrative follow-up until customer sign-off is obtained
• Manage purchase orders for substitute companies

Requirements

• Currently enrolled in a BAC +2/3, BTS PIM, BTS NDRC, or Bachelor's degree in real estate
• Autonomous and organized
• Curious and proactive
• Strong interpersonal skills and ability to work in a team

About the Company

Cogedim, part of the Altarea Group, is a real estate developer and property owner involved in the entire real estate value chain, creating urban value through societal and ecological transitions.