Assistant General Manager

Responsibilities

• Lead sales associates to improve selling skills and achieve sales goals and KPIs
• Drive sales for assigned categories and partner with the Store Manager on sell-through
• Coach and provide real-time feedback to the team to ensure the Burberry Experience
• Manage customer flow to ensure excellent service standards
• Drive partnership between sales, specialists, stock, and operations teams
• Develop and retain talent through performance reviews and development plans
• Resolve complex customer issues and escalate when necessary
• Assist with store opening and closing procedures, including security and POS
• Drive the in-store digital experience using digital resources

Requirements

• 1-2 years of previous supervisory or management experience in retail sales
• Advanced knowledge of POS systems
• Ability to handle complex customer service issues and complaints
• Proficiency with Apple mobile devices and digital tools
• Ability to maintain professional dialogue with clients and staff

About the Company

Burberry is a purposeful, values-driven luxury brand committed to unlocking the power of imagination and creating the next generation of sustainable luxury.