Assistant General Manager

Responsibilities

• Support the General Manager in driving category performance and supervising the sales team to ensure exceptional customer experiences and sales goal attainment.
• Lead sales associates to improve selling skills and achieve KPIs through real-time performance coaching.
• Manage customer flow to ensure high service standards and that no client is left unattended.
• Drive partnership on the selling floor between sales associates, specialists, stock, and operations teams.
• Resolve complex customer issues and escalate to management when necessary.
• Assist with store opening and closing procedures, including securing merchandise and managing POS procedures.
• Drive the in-store digital experience using available digital tools and resources.

Requirements

• 1-2 years of previous supervisory or management experience in retail sales.
• Advanced knowledge of POS systems.
• Ability to handle complex customer service issues, including complaints, returns, and after-sales care.
• Proficiency with Apple mobile devices and digital tools.
• Ability to maintain a fluent and professional dialogue with both clients and staff.

About the Company

Burberry is a global luxury brand that defines modern British style. We are committed to delivering the Burberry Experience through exceptional service, innovation, and a deep connection to our heritage and customers.