Assistant General Manager

Responsibilities

• Lead sales associates to improve selling skills and achieve sales goals and KPIs
• Drive sales for assigned categories by partnering with the Store Manager on sell-through and team training
• Coach and provide real-time feedback to the team to ensure the full Burberry Experience is delivered
• Manage customer flow to ensure high service standards and that no client is left unattended
• Drive partnership on the selling floor between sales, specialists, stock, and operations teams
• Support the development and retention of talent through performance reviews and development plans
• Resolve complex customer service issues and escalate to management when necessary
• Assist with store opening and closing procedures, including securing merchandise and POS operations
• Drive the in-store digital experience using available digital resources

Requirements

• 1-2 years of previous supervisory or management experience in retail sales
• Advanced knowledge of POS systems
• Ability to handle complex customer service resolutions, including complaints and returns
• Proficiency with Apple mobile devices and digital tools
• Strong professional dialogue skills for interacting with clients and staff

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Founded in 1856, we aim to create the next generation of sustainable luxury while driving industry change and championing our communities.