Assistant Front Office Manager

Responsibilities

• Oversee daily front desk operations including check-in, check-out, and room assignments
• Respond promptly and professionally to guest complaints and service recovery situations
• Supervise Front Desk Agents, Night Auditors, Bell Staff, and Guest Service personnel
• Assist with recruiting, onboarding, training, coaching, and performance management
• Support room revenue optimization through upselling and inventory management
• Ensure compliance with Hilton brand standards, safety procedures, and company policies
• Partner with Housekeeping, Engineering, Sales, and Food & Beverage departments

Requirements

• High School Diploma required
• Minimum 2 years of hotel front office experience
• Proficiency with hotel property management systems and Microsoft Office
• Ability to work flexible schedules including weekends, holidays, and evenings
• Ability to stand and walk for extended periods

Preferred Qualifications

• Associate's or Bachelor's degree
• Previous supervisory or leadership experience
• Hilton OnQ experience

About the Company

Blue Sky Hospitality Solutions manages operations for Embassy Suites by Hilton in Palmdale, California, focusing on exceptional guest service and operational excellence.