Assistant Front Office Manager

Responsibilities

• Assist the Front Office Manager in the daily management and organization of the Reception service
• Guarantee personalized welcome and excellent customer experience following Barrière standards
• Supervise, support, and lead Front Office teams to foster skill development
• Oversee daily operations and ensure service continuity in the absence of the Front Office Manager
• Coordinate with various hotel departments to ensure a smooth and high-quality guest experience
• Participate in activity monitoring, performance optimization, and continuous service quality improvement
• Manage sensitive customer situations and provide appropriate solutions to ensure satisfaction

Requirements

• Minimum 1 to 2 seasons of experience in a similar role (reception / front office management)
• Proficiency in operational English is required
• Strong customer service sense, natural leadership, and hands-on approach
• Proficiency in hotel PMS (Opéra, Végas, etc.)

Benefits

• 13th month salary (subject to current rules)
• Profit-sharing and participation bonuses based on company results
• Employee rates for travel and weekends
• Opportunities for mobility in France and internationally
• Personalized training via Campus Barrière
• Company restaurant and attractive health insurance
• Dynamic CSE with various benefits

About the Company

Groupe Barrière is a leader in luxury hospitality, dining, leisure, and entertainment. With 21 hotels and 34 casinos and clubs, the group is known for its unique French art de vivre and commitment to excellence.