Assistant Front Office Manager

Responsibilities

• Support the Front Office Manager in the operational and administrative management of the reception service
• Ensure smooth daily operations, including managing shifts (morning, evening, weekends) and overseeing check-in/check-out quality
• Manage guest complaints and sensitive situations to ensure a seamless and personalized experience
• Supervise the management of VIPs, repeat guests, and special requests
• Lead, motivate, and train the reception team, providing regular feedback and participating in annual reviews
• Monitor guest satisfaction via platforms like Revinate, Booking, and Google, implementing corrective actions where necessary
• Coordinate with Housekeeping, Maintenance, and F&B departments to ensure service excellence
• Drive commercial performance through upselling and cross-selling initiatives

Requirements

• Previous experience as an Assistant Front Office Manager
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and a commitment to high service standards
• Enthusiastic, energetic, and professional attitude
• Knowledge of Opera Cloud is a plus

Benefits

• One meal per day at the company restaurant
• 80% reimbursement of public transport costs
• Opportunities for promotion and transfers within the Ennismore Group
• Preferential rates at The Hoxton Paris bars and restaurants
• Employee rates at The Hoxton hotels worldwide (€45 per night) and Ennismore Group outlets
• Access to the "Hox'Squad" monthly events, including training and well-being activities

About the Company

The Hoxton, Paris is located in an 18th-century building in the 2nd arrondissement, featuring 172 rooms, a restaurant, a terrace, a speakeasy bar, and event spaces. Part of the Ennismore group, The Hoxton hotels are inspired by the diversity and originality of their environments, creating vibrant public spaces and community-focused events.