Assistant Front Office Manager

Responsibilities

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provide managerial support for Reception, Royal Service, Fairmont Gold, and Guest Services
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
• Communicate pertinent information through pre-shift logs, emails, and departmental meetings
• Train supervisors and fulfill training roles as needed
• Assist guests regarding hotel facilities in an informative and helpful manner
• Follow all department policies, procedures, and safety standards

Requirements

• Minimum of 1 year of proven supervisory experience
• Fluency in English with excellent written and verbal communication skills
• Proficiency in a Windows environment (Word, Excel, PowerPoint)
• Ability to handle a multitude of tasks and guest requests under pressure
• Possession or pursuit of basic first aid certification
• Strong guest service orientation and leadership skills

Preferred Qualifications

• Degree or Diploma in Hospitality Management
• Knowledge of Micros-Fidelio Property Management System (PMS)
• Experience with hotel loyalty programs

Benefits

• Paid time off
• Medical, Dental, and Vision Insurance
• 401K
• Complimentary shift meals
• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to learning programs and educational assistance for professional development

About the Company

Fairmont Austin is Austin's largest luxury property, featuring 1,048 guestrooms and suites along with extensive meeting and event space. As part of Accor, we are a worldwide leader in hospitality that celebrates diversity and supports our employees' growth and purpose.