Assistant Front Desk Manager

Responsibilities

• Support the Front Desk Manager in the day-to-day management of reception operations
• Supervise and coordinate the activities of the reception team to ensure efficient service
• Greet guests warmly and assist with check-in and check-out procedures
• Address and resolve guest complaints promptly and courteously
• Monitor and ensure compliance with hotel policies and procedures
• Prepare and reconcile daily financial reports and documentation
• Assist with administrative duties including reservation logs and guest lists
• Train and mentor reception staff

Requirements

• 2-3 years experience as Assistant Front Desk Manager in luxury 5-star hotels or international chains
• Knowledge of Front Office operations and property management systems (Opera PMS, HMS)
• Strong customer focus and high standard of service delivery
• Outstanding leadership and problem-solving skills
• Ability to work under pressure and manage complex situations
• Fluent in Italian and English
• Proficiency in Microsoft Office suite
• Availability to work shifts, including weekends and public holidays
• Secondary school diploma or university degree in tourism or hospitality management

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Salary based on CCNL plus increases for seniority and skill
• Welfare incentive based on quality goals
• Accommodation in a double room staff house including breakfast
• Bus ticket for the contract period
• Staff canteen access
• Discovering Belmond programme with complimentary accommodation and discounted rates for trains, cruises, and safaris

About the Company

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. Part of the LVMH Group, Belmond is committed to heritage, craftsmanship, and authentic service.