Assistant Director, Student Accounts Receivable

Responsibilities

• Coordinate student collections on delinquent accounts and manage in-house payment arrangements.
• Maintain student ledgers by posting receipts and adjustments promptly and accurately.
• Oversee parking and ID systems within the Student Financial Services operation.
• Monitor student payment plans and communicate with students regarding late payments via phone and email.
• Manage the Perkins Loan portfolio administrative responsibilities and reporting requirements.
• Analyze financial data to recommend appropriate credit limits and manage credit exposure.
• Ensure all collection activities adhere to the Fair Debt Collections Practices Act (FDCPA) and University policies.

Requirements

• Bachelor's degree or an equivalent combination of education and work experience.
• 5 years of customer service experience in collections and the disbursement of funds.
• 5 years of experience managing complex transactions in a high-volume, fast-paced environment.
• Proficiency with Ellucian Banner software.
• Advanced skills in Microsoft Excel, Access, Word, Outlook, and Argos.
• Strong analytical, problem-solving, and detail-oriented skills.
• Ability to handle challenging situations with diplomacy and a customer-service orientation.

Preferred Qualifications

• Previous experience working in a higher education environment.

Benefits

• Comprehensive medical and dental plans.
• Employer-paid life and disability insurance.
• Retirement benefits.
• Generous paid time off, including vacation, sick leave, and holidays.
• Tuition benefits, including no-cost undergraduate and graduate programs for employees and no-cost undergraduate programs for eligible dependents.

About the Company

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, committed to working collaboratively with students to support their success and help them realize their full potential.