Assistant Director of Housing and Residential Life

Responsibilities

• Directly supervise Resident Directors, providing coaching, mentorship, and professional development.
• Support the development and assessment of a residential curriculum and intentional programming models.
• Serve as a first-level student conduct hearing officer for residence hall-related cases.
• Participate in the professional on-call rotation to respond to emergencies and critical incidents.
• Coordinate follow-up care and case management for students affected by critical incidents.
• Assist with residential facility operations, including move-in/move-out processes and occupancy management.
• Oversee Health and Safety Inspections and coordinate maintenance concerns with Facilities Management.
• Play an active role in the Resident Assistant selection and training processes.

Requirements

• Minimum of 3 years of full-time Residential Life experience.
• Experience supervising student staff is required.
• Experience with student conduct administration and case management.
• Demonstrated ability to respond to crisis situations and prior on-call experience.
• Bachelor's degree is required.
• Must reside in a University-provided on-campus apartment as a condition of employment.

Preferred Qualifications

• Master's degree in student affairs, higher education administration, or a related field.
• Experience with direct supervision of professional staff.
• Proficiency with StarRez or similar housing management software.
• Experience with Maxient or similar conduct software.
• Experience collaborating with Behavioral Intervention, CARE, or Threat Assessment teams.

Benefits

• High-quality health care plans.
• Retirement benefits.
• Tuition discounts.
• Flexible spending options.

About the Company

Mercy University is a dynamic, independent, coeducational New York City area university. As a federally designated Hispanic Serving Institution (HSI), Mercy is committed to providing an inclusive learning environment that helps a diverse student body set a course for their future.