Assistant Director of Financial Aid

Responsibilities

• Provide comprehensive financial aid counseling to prospective and current students and their families regarding federal, state, and institutional programs.
• Review and process financial aid applications, verification documents, professional judgment requests, and scholarship administration.
• Coordinate borrower delinquency, default prevention, and loan repayment success initiatives to promote long-term financial wellness.
• Monitor repayment trends and conduct targeted outreach to former students to reduce delinquency and default rates.
• Collaborate with campus partners such as Admissions, Student Billing, and Academic Advising to support enrollment and retention.
• Serve as a backup resource for financial aid system functions, including Banner processing, system testing, and report reviews.

Requirements

• 3-5 years of progressively responsible experience in financial aid administration or higher education student services.
• Strong knowledge of federal Title IV regulations, need analysis, and verification processes.
• Bachelor's degree in a related field required.
• Excellent customer service, communication, and interpersonal skills.
• Ability to interpret complex federal regulations and explain them clearly to diverse audiences.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience administering federal, state, and institutional aid programs in a higher education setting.
• Proficiency with financial aid management systems such as Banner, Cognos, or Slate.
• Experience with default prevention, financial literacy programming, or borrower outreach.

Benefits

• Medical, Vision, and Dental Insurance
• Life Insurance
• Retirement Savings Plan (403B)
• Tuition Discount
• Paid Vacation and Sick Time Accruals
• Paid Holidays and additional University days off
• Free Parking and Onsite Health & Wellness Center
• Employee Discounts & Services

About the Company

The University of Indianapolis is a private, liberal arts university located on 65 acres just minutes from downtown Indianapolis. Guided by the motto "Education for Service," UIndy is a close-knit campus community dedicated to preparing graduates for effective and responsible membership in a complex society.