Assistant Director, Enrollment Systems & Operations (CRM Administrator)

Responsibilities

• Serve as the primary functional and operational owner of the University’s Slate CRM.
• Translate enrollment and communication strategies into scalable workflows and processes.
• Build and deploy communication workflows, including email, SMS, and automated triggers.
• Manage system configuration, including forms, applications, portals, and permissions.
• Oversee data governance, segmentation strategy, and data integrity.
• Provide technical leadership, training, and documentation for Enrollment staff.
• Partner with IT to manage system integrations and define functional requirements.
• Build reports and queries to support performance analysis and data-driven decision-making.

Requirements

• Bachelor’s degree or equivalent.
• 3–5+ years of CRM experience.
• Strong technical, data, and project management skills.
• Proven experience with workflow configuration and system administration.

Preferred Qualifications

• 3–5+ years of Slate CRM experience specifically within a higher education setting.

Benefits

• Comprehensive health and wellness plan.
• Tuition remission program for employees, spouses, and dependent children.
• Generous contribution to the University’s 403B retirement plan.
• Generous time off plan.

About the Company

The University of La Verne is a diverse and inclusive community established in 1891. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, we are committed to excellence in education and our core values of Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement.