Assistant Director, Customer Success Management

Responsibilities

• Serve as a trusted advisor and primary post-sales contact for insurers using Moody's RiskIntegrity for IFRS 17
• Build and maintain strong relationships with actuarial, finance, and executive stakeholders
• Own the full customer lifecycle from onboarding through renewal, monitoring client health and mitigating retention risks
• Lead onboarding, implementation planning, and training activities regarding actuarial workflows and financial reporting
• Conduct business reviews to assess value delivery and provide strategic guidance aligned with IFRS 17 objectives
• Advise on complex IFRS 17, actuarial valuation, and financial reporting use cases
• Identify and support upsell and cross-sell opportunities, participating in demos and RFPs
• Collaborate cross-functionally with Product, Engineering, and Support teams to influence product roadmaps

Requirements

• 5–8+ years of experience in insurance, actuarial consulting, or financial reporting systems
• Strong knowledge of IFRS 17 standards, actuarial valuation processes, and financial reporting workflows
• Proven experience managing complex stakeholder relationships across actuarial, finance, and executive levels
• Demonstrated proficiency in artificial intelligence concepts and the ability to implement AI-powered solutions
• Degree in Actuarial Science, Mathematics, Finance, Accounting, or a related field
• Excellent analytical, problem-solving, and communication skills

Preferred Qualifications

• Actuarial designation (ASA/FSA or equivalent)
• Fluency in French

Benefits

• Competitive base salary ($97,000 to $141,000 depending on experience and location)
• Incentive compensation eligibility
• Comprehensive medical, dental, and vision insurance
• Retirement savings plan with company contribution opportunities
• Life, disability, and accident insurance
• Discounted employee stock purchase plan
• Tuition reimbursement

About the Company

Moody's is a global leader in ratings and integrated risk assessment. We are transforming how the world sees risk by advancing AI to move from insight to action, helping our clients navigate uncertainty with clarity, speed, and confidence.