Assistant Director - Customer Success Management

Responsibilities

• Drive customer success across the full lifecycle, ensuring adoption, account health, retention, and value realization for Government and Public Sector accounts.
• Act as a trusted advisor by sharing industry best practices, training, and product updates.
• Troubleshoot technical integrations, including REST APIs, authentication, rate limits, and payloads.
• Support data feed delivery models, including both batch and real-time solutions.
• Lead customer engagements such as onboarding, kickoff meetings, and strategic sessions.
• Partner with Account Managers to author strategic account plans to retain and grow relationships.
• Monitor and analyze product usage to provide actionable insights and optimization recommendations.
• Coordinate with Engineering, Product, and Client Services teams to manage incidents and breaking changes.

Requirements

• 5+ years of professional experience in customer success, account management, or similar roles.
• Proven experience working specifically with Government or Public Sector accounts.
• Experience supporting enterprise SaaS or data platforms.
• Technical knowledge of REST APIs and authentication processes.
• Bachelor's degree in business, economics, finance, marketing, or a related field.
• Strong communication and presentation skills with the ability to explain complex technical concepts to business stakeholders.
• Ability to travel up to 25% of the time as needed.

Preferred Qualifications

• Proficiency in additional languages such as French, Italian, or German.
• Basic understanding of artificial intelligence concepts and an interest in responsible AI practices.
• Familiarity with regulatory compliance, supplier risk, or credit risk use cases.

About the Company

Moody's is a global leader in ratings and integrated risk assessment. We are transforming how the world sees risk by advancing AI to move from insight to action, helping our clients navigate uncertainty with clarity, speed, and confidence.