Assistant Customer Relations Manager

About the Company

Histoire & Patrimoine, a subsidiary of the ALTAREA group, is a leading real estate operator specializing in the renovation and urban rehabilitation of historic buildings. With nearly 30 years of expertise, the company manages projects ranging from religious and industrial heritage to classified historical monuments.

Responsibilities

• Support the customer service department during program deliveries (preparation, reception, and installation logistics)
• Coordinate the sending of reports, photos, gifts, and keys
• Manage the service email inbox and route inquiries to the correct contacts
• Respond to customer requests via phone and email in coordination with the works department
• Prepare internal reporting regarding reservations, claims, and resolution rates
• Manage storage inventory and customer gift stock

Requirements

• Enrolled in a Bac +3/4 specialized training program (Management, Administration, Real Estate, Commercial Techniques, or Legal)
• Previous internship or apprenticeship experience in customer relations or after-sales service, ideally in real estate
• Proficiency in Microsoft Office (Word, Excel)
• Excellent interpersonal skills and professional presentation
• Strong written communication and spelling skills
• Rigorous, positive attitude, and team spirit