Assistant Call Centre & Query Management

Responsibilities

• Support daily call centre operations to ensure smooth communication flows
• Manage and resolve incoming patient and customer queries efficiently
• Provide accurate information regarding hospital services and procedures
• Maintain high standards of customer service and query management
• Coordinate with relevant hospital departments to address complex inquiries

Requirements

• Graduation in any discipline
• Proven experience in customer query handling
• Understanding of call centre operations and workflows
• Strong verbal and written communication skills

About the Company

Fortis Healthcare is a leading integrated healthcare delivery service provider, committed to delivering clinically driven, patient-centric care through a network of multi-specialty hospitals and advanced medical facilities.