Assistant Branch Manager

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects
• Advise customers on financial products and strategies that meet their personal banking and credit card objectives
• Support sales and customer service activities to meet strategic profitability goals in compliance with legal and regulatory requirements
• Foster a culture of diversity, inclusion, and accountability within the branch team
• Attract, retain, and enable the career development of top talent through coaching and performance management
• Resolve complex customer issues and coordinate service requests to ensure accurate follow-up
• Develop and maintain a community network to enhance the Bank’s visibility and build referral sources
• Analyze performance data and metrics to identify gaps and develop action plans to meet sales and service targets
• Ensure compliance with all legal, regulatory, and risk management frameworks, including reporting suspicious activity

Requirements

• 3-5 years of relevant professional experience
• Post-secondary degree in a related field or an equivalent combination of education and experience
• 1-3 years of experience in banking, customer service, or sales
• Strong in-depth verbal and written communication skills
• Advanced analytical and problem-solving abilities
• Strong collaboration and influence skills
• Knowledge of retail banking products, services, and applicable regulations

Preferred Qualifications

• Previous supervisory or management experience

Benefits

• Competitive salary and performance-based incentives
• Health insurance and accident/life insurance
• Retirement savings plans
• Tuition reimbursement and professional development opportunities

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. With over 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.