Assistant Box Office Manager

Responsibilities

• Support an efficient and smooth box office service for a wide variety of live events
• Liaise daily with Ticketmaster, ticket agencies, and promoter ticketing departments
• Build shows on digital ticketing platforms and monitor ticket allocations to maximize sales
• Provide high-quality customer service and maintain relationships with clients, partners, and audiences
• Manage and train casual box office employees as required
• Handle financial reporting, administration, and professional paperwork retention
• Proactively administer accessible ticketing requirements and communications
• Troubleshoot and report technical issues regarding Ticketmaster and venue equipment

Requirements

• Experience working in a box office environment within the live entertainment industry
• Proven track record in customer service and client relations
• Knowledge of digital ticketing platforms (e.g., Ticketmaster)
• Previous experience supervising or managing teams
• Proficiency in Microsoft Office packages
• Strong communication, diplomacy, and organizational skills
• Flexibility to work irregular hours, including evenings, weekends, and public holidays

About the Company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues. As part of Live Nation Entertainment, we host unforgettable live performances in some of the most historic and prestigious venues in the country, including the internationally renowned O2 Academy Brixton.