Assistant Boutique Manager

Responsibilities

• Assist the Boutique Director in overseeing daily store operations in alignment with company policies.
• Manage staffing requirements, including the planning of shifts and rotas to maintain optimal performance.
• Address and resolve customer issues and complaints to enhance overall satisfaction.
• Drive sales by demonstrating key product features and linking them to customer needs.
• Lead day-to-day operations for specific store departments to ensure smooth workflow.
• Record and process custom or special orders, coordinating with relevant teams for timely delivery.
• Manage monthly schedules and assign tasks to team members to prioritize high-priority work.
• Develop new customer relationships through proactive outreach and detailed client interviews.

Requirements

• Post-Secondary Non-Tertiary Education.
• Proven experience with straightforward operational procedures or systems.
• Experience coordinating the work of others in a professional environment.
• Ability to handle basic issue escalations and provide managerial approvals.

About the Company

Founded in 1906, Montblanc creates exclusive products including watches, jewelry, writing instruments, and leather goods. Reflecting high demands for culture, quality, design, and craftsmanship, Montblanc is present all over the world with more than 600 boutiques.