Posted 2 days ago
Asesor de Servicio GMM
GNPAsesor de Servicio GMM
Requirements
Degree in Economic-Administrative field, Administrative management knowledge, Information analysis skills, Customer service experience, Knowledge of GMM insurance sector (desirable)
Skills
customer serviceGoogle WorkspaceExcel
About the role
Responsibilities
- Provide follow-up and accompaniment for hospitalized patient procedures to ensure proper care for the insured
- Execute service protocols to deliver a differentiated experience to policyholders
- Monitor insured satisfaction regarding hospital and treating physician services to address concerns promptly
- Manage requests for surgery scheduling and hospital reports to provide timely responses
- Provide administrative advisory to treating physicians to clarify doubts and procedures
Requirements
- Completed degree (Licenciatura or Ingeniería) in an Economic-Administrative field
- Knowledge of administrative management, including planning and control
- Strong information analysis skills
- Proven experience in customer service
- Proficiency in Google Suite and/or Microsoft Excel (Basic level)
Preferred Qualifications
- Experience in the GMM (Gastos Médicos Mayores) insurance sector
- Knowledge of GMM policy general conditions
- Experience in health services or as an administrative assistant in a medical setting
About the Company
GNP is a leading insurance provider dedicated to protecting the well-being of its clients through comprehensive coverage and exceptional service.
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GNP · Monterrey
