Asesor de Servicio GMM

Responsibilities

• Provide follow-up and accompaniment for hospitalized patient procedures to ensure proper care for the insured member
• Execute service protocols to deliver a differentiated experience to insured members
• Monitor insured member satisfaction regarding hospital and treating physician care to address concerns promptly
• Manage requests for surgery scheduling and hospital reports to provide timely responses to members
• Provide administrative advisory services to treating physicians to clarify doubts and procedures

Requirements

• Degree or Engineering student (Pasante) in an Economic-Administrative field
• Knowledge of administrative management, including planning and control
• Strong information analysis skills
• Basic proficiency in Google Suite and Microsoft Excel
• Experience in customer service

Preferred Qualifications

• Previous experience in the GMM (Gastos Médicos Mayores) insurance sector
• In-depth knowledge of GMM policy general conditions
• Experience in health services or as an administrative assistant within the healthcare sector

About the Company

GNP is a leading insurance provider dedicated to protecting the well-being of its members through professional service and reliable coverage.