Asesor de Servicio de Despacho

Responsibilities

• Execute the dispatch of finished products, ensuring quantities and products match client specifications.
• Manage the loading schedule and support the national security strategy.
• Provide telephone customer service to both internal and external clients.
• Handle monetary inflows including cash, checks, and bank card payments.
• Reconcile shift entries and exits for cement and multi-products.
• Control documentation such as scanning remittances, managing returns, and weighing tickets.
• Prepare daily reports regarding inventory, production, and daily outputs.
• Implement road safety protocols, including express checklists and driver logs.
• Assign activities to technical personnel in the absence of a Supervisor.

Requirements

• Degree in Industrial Engineering, related Engineering fields, or Accounting.
• Proven experience in dispatch operations.
• Experience in customer service within the cement or multi-product dispatch process.
• English proficiency level B1 or higher.
• Proficiency in Microsoft Office, specifically Excel (beginner to advanced).

About the Company

CEMEX is a leading global building materials company. We recognize the diversity of the world in which we live and do business, promoting a culture of equity, inclusion, and non-discrimination to build a sustainable business and ensure the well-being of our collaborators.