Asesor de Servicio de Despacho

Responsibilities

• Manage the dispatch of finished products, ensuring correct quantities and products are delivered according to customer specifications and loading schedules.
• Provide telephone customer service to both internal and external clients.
• Handle monetary inflows including cash, checks, and card payments, and coordinate with value collectors.
• Reconcile shift entries and exits for cement and multi-products.
• Control documentation such as scanning remittances, managing returns, and handling weighing tickets.
• Prepare daily reports regarding inventory, production, and daily outputs.
• Execute railroad documentation and monitor road safety protocols, including driver logs and risk route files.
• Support technical personnel and oversee operations in the absence of a Supervisor.

Requirements

• Degree in Industrial Engineering, various Engineering disciplines, or Accounting.
• Proven experience in dispatching operations.
• Experience in customer service, specifically within the cement or multi-product dispatch process.
• English language proficiency at a B1 level or higher.
• Proficiency in Microsoft Office, specifically Excel (beginner to advanced).

About the Company

CEMEX is a leading global building materials company. We recognize the diversity of the world in which we live and do business, promoting a culture of equity, inclusion, and sustainability to ensure the well-being and development of our collaborators.