Asesor de Cobranza Telefónica

Responsibilities

• Contact customers via telephone and digital channels (SMS, email, etc.) to offer solutions for timely payments.
• Promote a customer-centric culture to deepen relationships and maximize debt recovery.
• Provide preventive communication regarding upcoming payment due dates to maintain good payment behavior.
• Validate and update customer information within the collections management system.
• Identify customer needs during inbound and outbound calls and offer appropriate financial alternatives.
• Register all commitments, solutions, and responses in the collections system.
• Execute and coordinate financial solutions such as online exonerations, discounts, refinancings, and reprogrammings.
• Ensure all activities comply with internal policies, risk management frameworks, and anti-money laundering regulations.

Requirements

• Background as a Teleoperator, IT Technician, or student of Administration or related fields.
• 1 to 3 years of relevant experience.
• Basic proficiency in Microsoft Office.

About the Company

Scotiabank is a leading financial institution committed to helping customers achieve their financial goals. In Peru, we value unique skills, experiences, and perspectives, promoting inclusion with passion and respect to create a safe and accessible environment for all.