Asesor de atención

Responsibilities

• Identify, evaluate, and resolve user needs to provide extraordinary service experiences through face-to-face, email, and chat channels.
• Offer courteous and warm treatment to all users at all times.
• Manage and follow up on requests, questions, concerns, and complaints, ensuring complete responses within established timeframes.
• Register and classify all user interactions in the service management system to ensure proper documentation and facilitate performance indicators.
• Coordinate and channel urgent requests to the appropriate functional areas.
• Ensure the proper functioning of physical spaces by reporting maintenance or cleaning needs and ensuring coexistence guidelines are respected.

Requirements

• 1.5 to 2 years of experience in customer service and customer relationship management (CRM) practices.
• Ability to provide high-quality service across multiple communication channels.

Preferred Qualifications

• Knowledge of CRM systems.
• Experience with ERP systems (academic or administrative).

About the Company

Tecnológico de Monterrey is a community centered on education, innovation, research, and excellence, dedicated to positively transforming the environment through impactful solutions.